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Refund Policy

Returns & Exchanges

Luxtiques is a marketplace representing several different brands and shops. Merchant return policies are different for each brand that we sell. Items will be subject to the return policy of the individual seller (Merchant).

Return Policy

When you order from a seller your return will be sent back to the seller instead of Luxtiques. Seller return policies may vary. You can view a seller return policy before you purchase an item by viewing the Returns and Refunds page of the Seller’s profile page.

In order to process a return you can send an email at [email protected]. When emailing be sure to include your order number, the item you would like to return and why. Some items do not qualify for return or exchange and will be evaluated on a case by case basis.

Exchanges

The exchange policy varies for each of the merchants selling on Luxtiques. Some items do not qualify for exchange or return. If you would like to know more about a merchants exchange policy you can view the Returns and Refunds page of the Seller profile.

How to Process a Return or Exchange

In order to process a return or exchange you can send an email at [email protected]. When emailing be sure to include your order number, the item you would like to return and why.